Refund policy

DEFECTIVE ITEMS
If the item you received is defective, please send us a video/picture so that we can send you a new replacement. If the item is out of stock, we will issue a refund for that item. Defective items must be reported within 5 days after the package has been delivered.

LOST PACKAGES

We are only responsible for packages lost in transit to its destination. If your order is marked as delivered and it happens to be misplaced at the final destination we will not be replacing your order.

RECEIVED THE WRONG ITEM OR SIZE

We are sorry to hear about this!

But mistakes do happen sometimes. If the item you received is not what you originally ordered, please contact us through our contact page. Please include your name, order number, e-mail registered and details of the product + pictures. We will get back to you with instructions on the process. You can e-mail us at jewelrycarli@gmail.com

FRAUDULENT ORDERS OR FALSE OPENED CASES

has it own private lawyer, if false opened cases or fraudulent orders are made or opened, legal terms will be made. Be kind to small business.